Refund & Cancellation Policy

Overview & Service Model

Freelancer Buddy is a Software-as-a-Service (SaaS) platform providing invoicing, contract management, client review workflows, project tracking, and business operations software for independent freelancers, creators, and agencies.

We aim to provide a transparent, fair, and seamless subscription experience. This policy explains how subscription cancellations, billing inquiries, statutory consumer rights, and refund requests are handled.

Merchant of Record (International Transactions)

For all international transactions (outside India), Paddle (Paddle.com Market Limited or Paddle Payments Limited) acts as the Merchant of Record.

Transactions originating from customers in India are processed separately via Razorpay. Paddle does not process transactions or refunds for Indian payment methods.

Subscription Cancellation vs. Refunds

It is important to distinguish between cancelling a subscription renewal and requesting a refund for a previous charge:

• Subscription Cancellation: You can cancel your paid plan subscription at any time through your Account Settings or the customer billing portal. Upon cancellation, automatic recurring billing will stop immediately. You will retain full access to your paid features through the end of your current paid billing period.
• Refund Requests: Cancelling a subscription stops future renewals but does not automatically issue a retroactive cash refund for past subscription cycles, except as described under statutory consumer rights or approved technical issues below.

Statutory & Consumer Rights

Nothing in this policy limits or excludes your statutory consumer rights under applicable law.

• EU / UK Right of Withdrawal: Customers residing in the European Union or United Kingdom have a statutory right to cancel digital subscription purchases within 14 days of purchase under applicable consumer rights legislation, unless performance has commenced with express consent.
• Statutory Guarantees: Statutory rights and consumer protection guarantees mandated by local laws (such as Australian Consumer Law or UK Consumer Rights Act) remain fully respected and enforced.

Refund Eligibility & Request Process

We evaluate refund requests fairly and promptly. You may be eligible for a full or partial refund under the following circumstances:

• Accidental duplicate billing or system processing errors.
• Inability to access paid subscription services due to confirmed technical errors that could not be resolved by support.
• Valid exercise of statutory withdrawal rights within applicable legal timelines.

If you experience any product or technical issues with Freelancer Buddy, we strongly recommend reaching out to our support team first so we can help resolve the problem quickly.

Refund Processing Times

Once a refund is approved, funds are credited back to the original payment method used during purchase.

Processing times depend on your financial institution and payment provider, typically taking between 3 to 10 business days to reflect on your bank or credit card statement.

Questions & Support

If you have any questions regarding billing, cancellations, or refunds, please reach out to us: